Returns & refunds
Last updated 1 January 2026 · Consumer Contracts Regulations 2013 · Consumer Rights Act 2015.
1. Right to cancel (change of mind) — 14 days
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of receiving the goods — no reason needed.
- Tell us you want to cancel within those 14 days by emailing {{EMAIL}}.
- You then have a further 14 days to send the items back.
- We refund you within 14 days of receiving the goods back, or of your proof that you have sent them.
2. Refunds
Your refund includes the item price and the standard delivery cost you originally paid. If you chose a premium or express delivery upgrade, we refund the standard rate only. Refunds go back to your original payment method, and we don't charge restocking fees on standard cancellations.
3. Return postage
- Change-of-mind returns: you pay the cost of return postage. Large items such as racks, treadmills and benches can be heavy, so please keep the original packaging where you can.
- Faulty or wrong items: we always cover return postage.
4. Condition of returned items
You can inspect items as you would in a shop. If an item's value is reduced through handling beyond what's needed to check it — for example, a fully assembled and used machine — we may deduct that amount from your refund.
5. Exceptions to the 14-day cancellation right
The right to cancel does not apply to sealed hygiene items once they have been unsealed, or to made-to-order and personalised products. Most of our equipment carries the full change-of-mind right described above.
6. Faulty, damaged or misdescribed goods
Separately from the above, under the Consumer Rights Act 2015 you have the right to:
- Reject faulty goods for a full refund within 30 days of delivery.
- After 30 days, and up to 6 months, ask for a repair or replacement; if that fails, a refund.
This applies even to items normally excluded from change-of-mind returns, and we pay return postage for faulty goods.
7. How to return an item
- Contact us at {{EMAIL}} with your order number.
- We'll confirm the return address and any instructions.
- Package the item securely and send it to {{LEGAL_ADDRESS}}.
- Keep your proof of postage.
8. Contact
Questions about returns? Email {{EMAIL}} or call {{PHONE}}. You can also write to us at {{LEGAL_ADDRESS}}. We aim to reply within 2 working days.